On-Campus

Medical Administrative Assistant

On-Campus Certification Course from Impact Center of Arlington

Program Description

Administrative Support2-4 Months

Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. Employment of a medical assistant is expected to grow an impressive 34% by 2024.

This program covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. This program prepares learners to function effectively in many of the administrative and clerical positions in the healthcare industry. The content provides learners a well-rounded introduction to medical administration that delivers the skills learners require to obtain an administrative medical assistant position or advance within their current healthcare career.

Program Objectives
Skills-Based Labs and Activities

After completing this program, learners will be able to:

Provide an overview of the healthcare industry and expectations for a healthcare professional
Understand the role of the medical administrative assistant
Describe the history of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties
Understand ethical and legal issues, fraud abuse, and compliance
Employ office and patient communication techniques, conduct appointment scheduling and general office duties
Employ technology in the healthcare environment
Employ basic terminology used in the medical office
Assist with medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
Implement HIPAA procedures and adhere to the patient bill of rights and confidentiality
Understand financial and practice management
Understand health insurance coverage, and billing and coding procedures
Understand professional fees, billing and collecting procedures, accounting systems and credit arrangements
Perform medical accounting, financial statements, cost analysis, and budgets for the medical practice
Understand the fundamentals of specimen collection, laboratory safety and federal and state regulations
Assist with medical emergencies

As part of this program, Learners will complete the following hands-on labs and activities:

Donning and Doffing Medical Personal Protective Equipment (PPE)
Responding to a Request for Copies of a Patient’s Medical Records
Preparing Informed Consent and Authorization for Release forms.
Telephone Skills, Procedures, and Equipment in the Medical Practice
Opening and Closing a Medical Office
Collecting Payments from Patients
Greeting and Registering Patients
Scheduling Patients using Different Scheduling Methods
Scheduling Hospital Services, Admissions, and Referral Appointments
Managing a Provider’s Schedule
Managing Medical Records
Vital Signs
Payroll, Accounts Payable and Receivable, and Banking
Office Management and Personnel
Medical Written Communications
Medical File Systems and Filing
Medical Office Management Strategies

Certification Opportunities

After completing this program, learners will have the opportunity to take the leading national/industry-recognized certification exam(s) essential to entry-level employment in this fast-growing field.

	National Workforce Career Association (NWCA) Medical Administrative Assistant Certification (MAAC)
	National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA)

Optional Volunteer Externship Opportunity

Learners who complete this program are eligible to participate in an optional volunteer externship opportunity with a local company/agency/organization whose work aligns with this area of study in order to gain valuable hands-on experience. As learners progress through their eLearning program, an Externship Coordinator will reach out to coordinate placement.

Note: Additional documentation including health records, immunizations, drug-screening, criminal background checks, etc. may be required by the externship facility.

Requirements

High School Diploma or GED

Program Details

On-Campus Program
90-Hour Schedule
Hands-On Labs
eBooks & Digital Materials Included
Laptops Available
National Certification Opportunity
Certificate of Completion
Clinical Externship Opportunity